Service Terms

Last updated: October 28, 2026

These terms explain how we quote, schedule and perform cleaning services. By booking with ProRevive Steam & Clean LLC (“ProRevive,” “we”), you agree to them. If anything here is unclear, ask us before your appointment.

Quotes and pricing

• Estimates are free. Quotes are based on the information and photos you provide.
• If what we find on-site is different from what was described — more rooms, larger pieces, heavier soiling or a different material — we'll explain the difference and agree on any change with you before we start. No surprise charges.
• A minimum service charge may apply. If it does, it will be stated in your quote.

Scheduling and access

• Please give us at least 24 hours' notice if you need to reschedule or cancel.
• We need access to the work area, running water and electricity. Please secure pets and clear small items, breakables and anything on the floor.
• Condo, HOA, gated-community and marina access rules are the customer's responsibility to share with us in advance.

Delicate fabrics and materials

Some materials carry risk even when cleaned correctly — including viscose/rayon (“art silk,” “bamboo silk”), linen, silk, some velvets, items with an “X” or “S” cleaning code, antique or hand-dyed rugs, and natural stone. Possible effects include browning, yellowing, shrinkage, dye bleed, water marks, texture change and pile distortion.

• We inspect and test before cleaning these items and will explain the risks.
• We may recommend a lower-moisture method or decline to clean an item if we don't believe it can be cleaned safely.
• By approving work on a delicate item after we've explained the risks, you accept those risks.

Pre-existing conditions

We document existing conditions — such as wear, fading, sun damage, permanent stains, loose seams, weak backing, delamination, water damage or prior improper cleaning — with notes and photos before we start. We aren't responsible for pre-existing conditions or for results limited by them.

Results

We do our best on every stain and spot, but some stains are permanent damage rather than dirt (for example bleach, burns, dye transfer or long-term pet urine). We'll tell you what to expect before we start, and we can't guarantee complete removal of every stain or odor.

Drying and after-care

Drying time depends on the material, airflow and humidity. Keep traffic light and avoid placing furniture or rugs on damp carpet until it's dry. We'll leave after-care tips at the end of your service.

If something isn't right

Please let us know within 7 days of your service. We'll review it with you and, where appropriate, come back to re-treat the area.

Payment

Payment is due when the work is completed unless we've agreed otherwise in writing. Commercial accounts may be invoiced.

Photos

We may take before-and-after photos for documentation. Any photos used in our marketing leave out addresses, faces and identifying details. Tell us if you'd prefer we don't use photos of your job. See our privacy policy.

Contact

ProRevive Steam & Clean LLC · Miami, Florida
(954) 594-7689 · contact@proreviveclean.com